Privacy Policy

Last updated: March 20, 2026

New Urban Influence ("we," "us," or "our") is a Detroit-based branding, marketing, and AI automation agency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newurbaninfluence.com, use our client portal, or interact with us through social media platforms including Facebook and Instagram.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and business information submitted through contact forms, intake forms, or booking requests
• Messages and communications sent through our website chat (Monty AI), Facebook Messenger, Instagram Direct Messages, or SMS
• Project details, brand assets, and files uploaded through our client portal
• Payment information processed through our secure third-party payment processor (Stripe)

We also automatically collect certain information when you visit our site, including IP address, browser type, pages viewed, time spent, and referral source via Google Analytics and Meta Pixel.

2. How We Use Facebook and Instagram Data

When you message us through Facebook Messenger or Instagram Direct, we receive your message content and your platform user ID. We use this information to:

• Respond to your inquiry via our AI assistant (Monty) and/or our team
• Log your message in our internal CRM system for follow-up purposes
• Identify you as a potential or existing client

We do not sell, share, or distribute your Facebook or Instagram message data to any third party. We store your data securely in our private Supabase database. We comply fully with Meta's Platform Terms and Developer Policies.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and deliver our branding and marketing services
• Respond to your inquiries and communicate with you about projects
• Send relevant marketing communications (you can opt out at any time)
• Improve our website, services, and AI tools
• Process payments and manage client accounts
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only with:

• Service providers who assist in operating our business (e.g., Supabase for database, Stripe for payments, Anthropic for AI features, OpenPhone for communications) — each bound by confidentiality obligations
• Law enforcement or government agencies when required by law

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. Client project data is retained for a minimum of 3 years. You may request deletion of your data at any time by contacting us.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies including Google Analytics (for site performance analysis) and Meta Pixel (for advertising effectiveness). You can control cookie preferences through your browser settings. We respect Do Not Track signals.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Request that we stop processing your data for certain purposes

To exercise any of these rights, contact us at hello@newurbaninfluence.com.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, secure database storage, and access controls to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@newurbaninfluence.com
• Website: newurbaninfluence.com
• Address: Detroit, Michigan, United States