Terms of Service

Last updated: March 20, 2026

These Terms of Service ("Terms") govern your access to and use of the website, services, and client portal provided by New Urban Influence ("we," "us," or "our"), a Detroit-based branding and marketing agency. By using our services you agree to these Terms.

1. Services

New Urban Influence provides branding, graphic design, web design, print design, social media, marketing automation, and AI-powered services to small businesses and entrepreneurs. Specific services, deliverables, timelines, and pricing are outlined in individual project agreements or invoices.

2. Client Responsibilities

• Provide accurate business information, brand assets, and content required for project completion in a timely manner
• Respond to proofs, revision requests, and communications within 7 business days — delays extend project timelines accordingly
• Ensure you have rights to any content, images, or materials you provide to us
• Keep your client portal login credentials confidential

3. Payment Terms

• A 50% deposit is required to begin any project. The remaining balance is due upon project completion before final files are delivered
• Monthly retainer and subscription services are billed automatically on the same date each month
• Invoices not paid within 14 days of the due date may incur a 5% late fee
• All payments are processed securely through Stripe. We do not store payment card information
• Refunds are not available once project work has begun, except at our sole discretion

4. Revisions and Scope

Each package includes a specified number of revision rounds as outlined in your project agreement. Revisions beyond the included amount are billed at our standard hourly rate. Major scope changes after project start may require a revised quote and additional deposit.

5. Intellectual Property

Upon receipt of full payment, you own all final deliverables created specifically for your project (logos, brand guides, website designs, etc.). New Urban Influence retains the right to display your project in our portfolio unless you request otherwise in writing.

We retain ownership of all preliminary concepts, working files, and proprietary tools, templates, and systems we use to create your deliverables.

6. AI-Powered Features

Our website and client portal include AI-powered features (including our assistant "Monty") that use large language models to generate responses, content suggestions, and automated communications. These features are provided as-is. AI-generated content may require review and editing before use in professional contexts. We are not liable for inaccuracies in AI-generated content.

7. Facebook and Instagram Messaging

When you contact us through Facebook Messenger or Instagram Direct, you consent to automated responses from our AI assistant (Monty). Message and response data may be stored in our internal systems for follow-up and service delivery purposes. See our Privacy Policy for details.

8. SMS Communications

By providing your phone number, you consent to receive SMS messages related to your project, appointment reminders, and relevant service updates from New Urban Influence. Message and data rates may apply. Reply STOP at any time to unsubscribe from SMS communications.

9. Limitation of Liability

To the fullest extent permitted by law, New Urban Influence shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless New Urban Influence and its team from any claims, damages, or expenses arising from your misuse of our services, violation of these Terms, or infringement of any third-party rights through content you provide to us.

11. Termination

Either party may terminate ongoing services with 30 days written notice. Upon termination, you will be invoiced for work completed to date. Deposits for work already begun are non-refundable.

12. Governing Law

These Terms are governed by the laws of the State of Michigan. Any disputes shall be resolved in the courts of Wayne County, Michigan.

13. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us at hello@newurbaninfluence.com or visit newurbaninfluence.com.